Practical Guide for Business Process Reengineering. Book Michael Robson and Philip Ullah

EBook Format: Microsoft Word 2000. The book contains 148 pages. Table of contents --------------- Preface to the Russian edition 2 Foreword 3 Chapter 1. Introduction to business process reengineering 4 Roots BPO 5 Why do I need to implement BPR? 6 What is a BPO? 7 In what situations is suitable BPO? 10 Chapter 2: Managing by processes 13 Problems of functional management 14 Business Processes 16 The boundaries of processes 18 The main and auxiliary processes 19 Benefits of Process Control 19 Process control in practice 21 Cross-functional problem-solving 21 Description and process management 21 Process structure 23 Chapter 3. Overview of business process reengineering 28 So what is a BPO? 28 Do we really need a BPO? 31 How do you solve human problems? 32 What could go wrong? 34 The probability of success equal to the probability of BPO 36 When should I start? 36 How do you start? 36 How do you choose to process reengineering? 36 What resources are required to conduct BPR project? 37 How long does the BPO project? 38 Chapter 4. Requirements for Success 39 The role of senior managers 39 Understanding the BPO space, among other initiatives 41 Communication with the staff. 43 Develop policies to reduce the number of jobs 44 The constant need to manage change 47 Chapter 5. Roles and Resources 49 Owner of 49 Choosing the owner of 51 Team leader 53 Selection of team leader 53 Communicator 55 Choosing an assistant communicator 56 An external consultant 58 Selection of the consultant 59 Coordinator 60 Choosing the coordinator 60 Team members 61 Selection of team members 61 Resources for projects of reengineering business processes 63 Chapter 6. Creating the structure of business process reengineering 65 Chapter 7. Understanding the process 76 The boundaries of processes 77 Customer requirements 79 Measuring the current process 81 The development of a new vision of 84 Formulate a positive vision 86 Affirm proof 86 Description of context 86 Find out how the vision will be understood and supported by those who will reach his 87 Make sure that the vision of environmentally friendly 87 Chapter 8. Creating a process map 88 Structural analysis of the processes 88 Driving an environment of 89 Charts information flows 90 Isolation Levels information flows 91 Recommendations for the use of SPA 93 Schemes of algorithms 95 Maximizing the use of SPA 98 Chapter 9. Tools 102 The role of creativity in the process of re-engineering 102 Factors helpers 106 The role of information technology 106 Electronic Data Interchange 107 Expert Systems 108 Network 108 Decision Support Systems 109 Factors related to the management staff 110 Autonomous work groups 110 Lifetime employment 111 Career Planning